Thank you for choosing LEROND! We strive to provide a smooth and transparent shopping experience. Below are the details of our Shipping Policy, covering worldwide shipping, fees, and other relevant information.
1. Shipping Areas
LEROND offers worldwide shipping with no regional restrictions. Wherever you are, we aim to deliver our products to you.
2. Shipping Fees
- Shipping fees are calculated based on the destination, order weight, and selected shipping method. Additional fees may apply for remote areas or expedited shipping options.
- We currently do not offer free shipping. All shipping costs are the responsibility of the customer.
3. Order Processing Time
Order processing times vary by product type, order size, and customization:
- Door Locks: 7-30 business days
- Other Products: 3-10 business days
- Please note that delivery times may vary due to customs processing, holidays, or unforeseen delays. Orders placed during peak periods or promotional events may require additional processing time.
4. Shipping Carriers and Methods
In addition to international express carriers (e.g., DHL, UPS, FedEx), we also offer air, sea, and rail shipping options to ensure your order arrives safely and on time. Available shipping options will be displayed at checkout.
5. Order Tracking
Once your order is shipped, you will receive an email with tracking information to monitor your delivery status in real-time, either through the provided link or directly on our website.
6. Shipping Restrictions
Some products, particularly those containing batteries, may be subject to international shipping restrictions. For specific product restrictions, please contact our support team prior to placing your order.
7. Lost, Stolen, or Damaged Items
While LEROND is not liable for lost packages, if your package is lost or stolen, please contact us, and we will actively coordinate with our logistics partners to address the issue. In cases of damaged items upon arrival, please notify us within 7 days with photos, and we will assist in resolving the matter promptly.
8. Order Modifications and Cancellations
Orders may be modified or canceled within 24 hours of placement. Once an order has been shipped, we are unable to cancel it. For modifications, please reach out to our support team as soon as possible.
9. Customs, Duties, and Taxes
International orders may incur customs fees, import duties, and taxes that vary by country. These charges are the responsibility of the customer. We recommend consulting your local customs office for information on potential fees before placing your order.
10. Contact Us
For any questions or assistance, please contact our customer support at logistics@lerond.tech We are here to help and ensure a great experience with LEROND!