At LEROND, we are committed to delivering reliable and high-quality smart home solutions. To ensure customer confidence and satisfaction, we offer a comprehensive warranty policy for our products. Below are the details of our warranty coverage, process, and exclusions.
1. Warranty Coverage
LEROND provides warranty coverage for manufacturing defects and non-human-induced malfunctions under normal usage conditions. The coverage is as follows:
Smart Door Lock: 3-Year Warranty
Smart Camera: 2-Year Warranty
Smart Sensors: 1-Year Warranty
Smart Electrical: 1-Year Warranty
Other Products: As specified in the product documentation or purchase agreement.
This warranty applies only to products purchased directly from LEROND or authorized partners.
2. Warranty Period
The warranty period begins on the date of delivery or as specified in your purchase contract. Proof of purchase (invoice, order number) and product serial numbers are required to validate the warranty.
3. Warranty Claim Process
To initiate a warranty claim, please follow these steps:
Contact Us: Reach out to our customer support team at:
Email: rma@lerond.com
Online Form: https://www.lerond.tech/report-an-rma/
Provide Information: Submit the following details:
Order number or proof of purchase
Product serial number
Description of the issue, accompanied by photos or videos if applicable
Product Assessment:
LEROND will evaluate the claim and may request the product to be returned for inspection.
If the product qualifies under warranty, we will repair or replace it.
Resolution: Once approved, the product will be repaired, replaced, or refunded based on the circumstances. Return shipping instructions will be provided.
4. Warranty Resolution Options
Depending on the nature of the issue, LEROND will offer the following solutions:
Repair: Free repair of the defective product or component.
Replacement: If repair is not feasible, the product will be replaced with a new or refurbished unit of equal value.
Refund: In rare cases where repair or replacement is not possible, a refund may be issued.
LEROND covers return shipping costs only for valid warranty claims.
5. Exclusions and Limitations
The warranty does NOT cover:
Improper Use: Damage caused by misuse, incorrect installation, or unauthorized modifications.
Wear and Tear: Normal wear and tear, including surface scratches, aging, or battery degradation.
Environmental Damage: Exposure to water, extreme temperatures, or other environmental factors outside the product’s specifications.
Unauthorized Repairs: Damage caused by repairs or modifications conducted by unauthorized personnel.
Accidental Damage: Damage resulting from impacts, falls, or other accidental causes.
6. Out-of-Warranty Services
For products no longer covered under warranty, LEROND provides repair services at competitive rates. Replacement parts, if needed, will be billed separately. Contact our support team for a repair quotation.
7. Customer Responsibility
To ensure warranty eligibility:
Retain proof of purchase and product serial numbers.
Follow the product’s installation and usage guidelines provided in the manual.
Ensure the product is installed by qualified personnel when required.
8. International Warranty
LEROND’s warranty policy applies globally. However, shipping times and service options may vary depending on your location. Customers are encouraged to contact LEROND for support within their region.
For further assistance or clarification on our Warranty Policy, please contact our support team. At LEROND, your satisfaction and trust are our priorities.